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Monitoring and Response

Every system that Ace Security installs comes with a monitoring and maintenance package included. This allows you to have as a minimum a text message alert to your phone when your alarm has been triggered. However you can upgrade your monitoring to the BT "Redcare" service. This is a fully live monitored system where an Alarm Control Centre will act on your behalf if an alarm is triggered or there is a break in the phone line.

The Redcare service provided by BT has several upgrade options and we can help you choose the right one for your situation when we carry out the specification if that is what you would like to use.

The Redcare entry level service provides an instant detection if the phone line has been cut and is an active continous 2 way monitoring system. That means that 24 hours a day 365 days a year your alarm is monitored externally and should anything happen then an Alarm Receiving Centre will be able to ascertain what the issue is and if need be they will contact the emergency services for you.

Contact Ace Security if you would like to know more about the monitoring that we can provide for you.

Monitoring CCTV

BT Redcare can also deliver CCTV transmission although it is used by commercial or public sector businesses. This system is tried and trusted, being present in over 80% of the UK's public authority control rooms.

Contact Ace Security for more details on providing CCTV monitoring for your premises.


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  • "Perfectly happy with the service Ace gives us."
    SG HILL Ltd - Sandy
  • "Ace Security have provided a great alarm system for our office. The initial site visit was very informative with no heavy selling and the installation went without a major problem. We would highly recommend Ace."
    D Willimott - Confluence Tax LLP
  • "Always done the job they needed to do."
    Crossbrook Family Centre – Cheshunt
  • "Outstanding customer service."
    Adapt1 – St Neots
  • "To the ACE team. All complete. Great service, thank you. "
    Mr Goddard - Cambridge
  • "Excellent fast service."
    Nationwide Autoglazing – Huntingdon

Founded over 20 years ago, everyone at the Cambridge office of Ace Fire and Security takes pride in delivering great customer service, whether its a simple request for an engineers visit or a multi-faceted security system design and installation.

ACE Security Cambridge, 216 Cherry Hinton Road, Cambridge, CB1 7AW.
01223 789 700

We install burglar alarms in and around the following areas near Cambridge; Babraham, Bar Hill, Barrington, Barton, Bassingbourn-cum-Kneesworth, Bottisham, Boxworth, Cherry Hinton, Chesterton, Comberton, Coton, Cottenham, Croxton, Duxford, Earith, Eltisley, Fen Ditton, Fen Drayton, Foxton, Fulbourn, Gamlingay, Girton, Grantchester, Great & Little Chishill, Great & Little Gransden, Great Abington & Little Abington, Great Shelford, Great Wilbraham, Guilden Morden, Hardwick, Harston, Hauxton, Hildersham, Hinxton, Histon, Ickleton, Kimbolton, Landbeach, Litlington, Little Wilbraham, Lode, Longstanton, Madingley, Melbourn, Meldreth, Milton, Newnham, Newton, Oakington, Orwell, Over, Pampisford, Sawston, Shepreth, Stapleford, Steeple Morden, Stow cum Quy, Stretchworth, Swaffham Bulbeck, Swaffham Prior & Reach, Swavesey, Thriplow, Toft, Trumpington, Waterbeach, Willingham, Wimpole.

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